FAQ

Product Information

We are located in Toronto, ON.

MISSION: -60°C

CORE: -40°C

URBAN: -20°C

EVERYWHERE: 0°C / Rainwear

It is important to note that temperature rating is not an exact science – it is only used as an indication of general outside temperature.  Each individual has a different baseline of clothing required to attain a certain level of warmth and comfort. Additional contributing factors also include wind, type of outside activity (ice fishing vs. dog mushing vs. walking), how much energy you’re expending, and for how long.

Loft Power (or Fill Power) is the measurement of space one ounce of down occupies. This is only one metric used to measures warmth; it does not account for materials used, sealed seams, etc. The combination of all these features increases protection against the cold.

MISSION: 800 Loft Power

CORE: 650 Loft Power

URBAN: 650 Loft Power

EVERYWHERE: 650 Loft Power (where applicable)

Visit our Care Guide for more information.

Avoid compression and allow your garment to breathe. Feathers will clump, resulting in patchy insulation and cold spots. Use a hanger or store loosely folded. Do not store in plastic!

Outdoor Survival Canada will repair or replace any item found to be defective in materials or workmanship. Please visit our Limited Lifetime Warranty for more information.

We also offer custom repairs for damages that fall outside of the warranty. Contact us for a personalized quote.

Follow the Limited Lifetime Warranty instructions on how to submit a repair claim.

For repairs that qualify under our Limited Lifetime Warranty, it is the responsibility of the customer to pay the shipping fees to send associated with sending the defective garment to OSC headquarters. Once mended, Outdoor Survival Canada will cover the cost of returning the garment to the customer.

For custom repairs, the customer will pay to send the garment to OSC headquarters, and will be charged a shipping fee when the garment is repaired and returned.

Our coats use YKK two-way zippers which are more finicky than one-way zippers. Without holding the pull, insert one side of the zipper into the bottom of the track. You will hear a soft click once the two sides are lined up. Holding the bottom in place, pull the top slider upward to close the zipper. Do not force the zipper. The bottom slider can now move up and down freely as required.

Business

Visit Returns & Exchanges for more information.

In-person purchases must be exchanged or returned at the store where the sales transaction took place. Unfortunately we can not process exchanges or returns that were not originally placed online through our webstore.

Shipping

All orders over $300 qualify for free shipping! This includes the entirety of our downwear collection. For all other products and accessories that do not meet the minimum, a $15 flat rate will be applied at checkout.

Offer valid for North American orders only. The cost of shipping is automatically calculated at checkout for international orders.

UPDATE 12/01/21 –
RESIDENTS OF BRITISH COLUMBIA

Shipments to BC have resumed. We continue to monitor the situation – delivery delays are expected.

We are sorry for the inconvenience. Stay safe!

Usually within 1-2 business days. You will be sent a confirmation email when your order is on its way.

Once your order is shipped, you will be sent the tracking information. 

Yes – follow the prompts at checkout if a different shipping address is required.

By requesting a different ‘Ship To Address’, you will be asked to provide ID for verification. Please understand that this extra security measure is in the interest of protecting all parties concerned in this sales transaction.

International

Purchases made outside of Canada are charged in USD.

If you are browsing our website from outside of Canada, the price you see is the price you will pay in USD. 

We ship to North America and all international destinations except for:

Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Switzerland, Turkey, and the United Kingdom.

For European orders, please visit outdoorsurvivalcanada.eu